Support
How can we help?
Email us at the address below, or find a quick answer underneath.
hello@hoopercard.com
Email supportHow do I sign in?
Go to Sign in and enter your email. We email you a 6-digit code; type it in and you’re in. If you set a password, choose “Use password instead”.
I’m a parent or trainer and I don’t have an invite.
Parents and trainers join by invitation from a coach, so ask your player’s coach to send one to your email. While you wait, see what HooperCard is for parents and for trainers.
How do I delete my account?
Sign in, open Account, and choose “Delete my account”. Your access ends right away. Your records are held for 30 days, in case it was a mistake, and then permanently purged. The privacy policy has the details.
How do I download my data?
Sign in, open Account, and choose “Download” under “Download my data”. You get a copy of everything stored about you.
Who can see a player’s card?
The card is private by default. There are no public player profiles. The only public surface is an optional share card, and sharing it is opt-in and parent-controlled. A player under 13 can’t activate an account until a parent gives consent. More on Trust & Safety.
How do I report a problem with content?
Email hello@hoopercard.com and tell us what you saw and where. We review reports and aim to remove content that breaks our terms within 24 hours.
More answers in the FAQ.